Frequently Asked Questions
Orders & Shipping
Do you ship internationally?
Yes. MOPKIT ships worldwide, including the United States and many international destinations.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
- United States: 7–12 business days
- International orders: 7–15 business days
Delivery times may vary depending on location and customs processing.
Will I receive a tracking number?
Yes. Once your order ships, you will receive a confirmation email with a tracking number to follow your delivery.
Can I change or cancel my order?
Please contact us as soon as possible if you need to make changes. Once an order has been processed or shipped, we may be unable to modify it.
Products
Are MOPKIT products easy to use?
Absolutely. Our products are designed to be intuitive, practical, and easy to use for everyday home care.
Are your products safe for different surfaces?
Yes. Our tools are suitable for most household surfaces. We recommend testing on a small, hidden area before full use, especially on delicate materials.
Do electric cleaning tools require special maintenance?
No special maintenance is required. Simply clean removable parts after use and allow them to dry completely.
Returns & Refunds
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not satisfied with your purchase, please contact us for return instructions.
How long does it take to receive a refund?
Once your return is received and inspected, refunds are issued within 5–10 business days to the original payment method.
Payments & Security
What payment methods do you accept?
We accept major payment options including Visa, Mastercard, PayPal, Apple Pay, and Shop Pay.
Is my payment information secure?
Yes. All payments are processed using industry-standard SSL encryption to ensure your information is fully protected.
Customer Support
How can I contact MOPKIT?
You can reach us via our Contact Us page or by email. Our support team typically responds within 24–48 hours.
Do you provide support after purchase?
Yes. We are committed to providing reliable support both before and after your purchase.
Still Have Questions?
If you need further assistance, please contact us — we’re always happy to help.